More people move during the summer months between May and August than any other time of the year. The kids are out of school, the weather is warm and beautiful, and many front yards become decorated with for sale signs. While the summer roads are increased with moving traffic, it’s important for a consumer that their goods are relocated in a safe, timely, and efficient fashion. Therefore, twice a year, Allied Van Lines Quality Committee meets and discusses the year, the industry, and ways to improve quality across the Allied Van Lines network. This committee consists of senior Allied management and members of various agents in the Allied network. This year, the committee met at Coleman American Moving Services Houston, TX location to prepare for the National Moving Month in May and the upcoming summer moving season. The topics of the meeting varied across the spectrum with issues such as:
· Claims and revenue processing
· Quality management and quality performance reviews
· Allied’s Certified Labor Program (This program requires that all labor has a background check ran on an individual basis to ensure that quality help is being placed in each home).
· Allied’s Better Together Platform (This program encourages teamwork between the Allied’s agents).
· Q&A session on improving quality.
For Allied Van Lines and Coleman American Moving Services, these bi-annual meetings are crucial in terms of sharing communication with both Allied management and other members of Allied’s vast agent network. Quality and consumer satisfaction are two staples of the Allied brand which is highlighted via Allied’s website here. Understanding how to improve quality is important in order to keep customer satisfaction with the services of Coleman American Moving Services running high and allow for more satisfactory letters like the one below to be sent.
